Privacy Policy

This Privacy Policy explains how Bike Revival processes personal data in connection with its website, workshop enquiries, bicycle intake, servicing, repairs, and related administration. It applies to visitors, customers, and other people who interact with us in South Africa.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Processing purpose

How We Use Data

We use personal data to respond to enquiries, arrange bookings, receive and identify bicycles, carry out inspections, prepare quotes, perform repairs and adjustments, record approvals, manage payments, provide collection summaries, maintain service history, handle complaints or follow-up questions, operate the website, and meet legal and accounting obligations. We may also use limited technical data to keep the site secure and functioning properly.

Processing is limited to workshop operations and related administration.

Sharing partners

Service Providers

We may share personal data with trusted service providers that help us operate the website, process communications, manage records, or support payment and administrative functions. Where external suppliers are used, they are expected to handle information only for the agreed purpose and to apply appropriate confidentiality and security measures.

Service providers receive only the information needed to perform their role.

Legal basis

Legal Disclosure

We may disclose personal data to courts, regulators, law enforcement, or other public authorities when required by law, to protect our rights, to respond to a lawful request, or to support a legal claim or investigation. We may also share information where necessary to prevent fraud, misuse, or security incidents.

Disclosure may be required where a lawful request or duty applies.

01 · Collection

Data We Collect

We may process contact details, service request information, bicycle intake details, inspection notes, quote and approval records, payment-related records, collection summaries, and limited technical data from website use. Where relevant, we also process information needed to manage appointments, service history, and communication about the work requested.

The categories collected depend on whether a person makes an inquiry, books a service, or visits the workshop.

02 · Sources

How We Collect Data

We receive personal data when you contact us by phone, email, contact form, or in person, and when you bring a bicycle for assessment or repair. We may also generate records during the service process, including inspection findings, work notes, and completion summaries, and we may collect basic website and device information through standard site functions.

Most information comes directly from the customer or from the bicycle during intake and inspection.

03 · Cookies

Cookies We Use

We may use session cookies to keep the site working during a visit, preference cookies to remember selected settings, and analytics or performance cookies to understand how the site is used. We do not rely on cookies to collect more information than is needed for these purposes.

Cookie use is limited to ordinary website functions and basic measurement.

04 · Controls

Cookie Control

Our website may use standard cookies and similar tools to support basic operation, remember preferences, and understand site performance. You can manage cookies through your browser controls, and some features may not work properly if certain cookies are disabled.

Browser settings can usually be used to block or remove cookies, subject to the limits of the site functions you choose to use.

Email contact

office@shipgoldprint.click

Telephone contact

+27 71 732 8016

Postal address

4 Richmond Park 9, Christianburg, New Germany, 3610

Privacy contact

Use the contact details below for questions about this policy or the handling of personal data.

User Rights

Your Rights

You may ask whether we hold personal data about you, request access to it, ask for correction of inaccurate information, or object to certain processing where the law allows. In some cases, we may need to keep information for legal, accounting, or service record purposes even if a deletion request is made.

Available rights depend on the nature of the request and applicable law.

Requests

How to Make a Request

Requests should be made using the contact details in this policy and should describe the information or action requested with enough detail for us to assess it. We will review the request, respond within a reasonable period, and explain if any part of the request cannot be fulfilled because of a legal or operational reason.

We may need to confirm identity before acting on a request.

Data Retention

Retention

We retain personal data for the period needed to manage the service relationship, complete the requested work, keep business and tax records, handle follow-up queries, and meet legal obligations. When data is no longer required, we delete it or de-identify it where that is appropriate and practical.

Records are kept only for as long as needed for service, accounting, or legal purposes.

Policy Updates

Policy Changes

Any updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or other usual communication channels.

We may revise this policy when our practices, services, or legal obligations change.